Create schedule creates a care visit. Create shift creates the carer working duty.
Care management, made simple
Frequently asked questions
Clear answers for care teams setting up rotas, shifts, visits and payroll-ready records.
Rota, shift and payroll FAQ
Yes. A shift is the working window, and scheduled visits sit inside it.
Create a shift with start/end time, break minutes and whether the break is paid.
Published shifts over 12 paid hours are flagged for payroll review.
When planning direct care for a service user.
When showing a carer is working a duty block for staffing, breaks or payroll attendance.