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Can’t find your answer? Email the team with your organisation name and a short description of the issue. We typically reply within one working day, and priority support with an SLA is available on Enterprise.
Help Center
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Browse support by topic, or reach the team directly. We know care never stops, so we aim to answer quickly.
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Getting started
Set up branches, units and staff, then create your first shifts and scheduled visits.
Rota & visits
Build the weekly rota, resolve conflicts, publish, and understand shifts versus visits.
Medication & MAR
eMAR, the 6 R’s, PRN protocols, witness co-signing and coded omission reasons.
Early access & the pilot
CareMaSym is in a private pilot while we complete compliance and certification. Here’s how to join.
Account & security
Roles and permissions, sign-in, UK-resident data and how your records are protected.